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HI @rahulsardar1,
Could you add some more information about it may be some image showing the message and steps to test the issue?
Thanks.
Kindy share the information requested for better clarification. Message you reported seems to be due to missing Moldbase library however it can confirm only after clarification from you. Still, I hope article https://www.ptc.com/en/support/article/CS43915 can help you.
Thanks.