Error when trying to submit upgrade request

[AH_14445062]

I am trying to upgrade my PTC account so that I can download MathCAD, but am receiving an internal error message when I submit the upgrade request with my customer number and site number or sales order number.

[VladimirN · Accepted solution]

• Article - "How to upgrade the PTC web account to Customer support account": https://www.ptc.com/en/support/article/CS43007 
• If problems persist, use - PTC "Web Account Case Logger": https://support.ptc.com/support/feedback/web-account.htm