No access to download Prime 11 after purchase

[KK_14442158]

Subject: Mathcad Prime 11 – Unable to Download Software After Purchase
Dear PTC Support Team,
I recently purchased a Student License for Mathcad Prime 11 through Cleverbridge and proxi.id. While I successfully received the license file, I am unable to download the software itself.
The download page requires me to upgrade my Basic account to a higher level, which in turn asks for a Customer Number and a Sales Order Number. However, the only documentation I received from Cleverbridge is the invoice along with the Product Key.
Could you please advise where I can obtain the required Customer Number and Sales Order Number, or alternatively enable the software download for my account?
Thank you for your support.
Best regards

[Catalina]

Hi @KK_14442158 

Here are some resources that may be of help for your issue:

Solved: From Where to Download Mathcad for Single User Acc... - PTC Community

How to Download Mathcad Prime 11.0 - PTC Community

CS440903 - Step-by-step installation instructions for Mathcad Prime 11.0

Hope this helps!

Best regards,

[VladimirN]

Try also this link: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

[KK_14442158 · Accepted solution]

Many Thanks, finaly this works sufficient.

[VladimirN]

You're welcome.