Unable to Insert a Picture

[ptc-2486247]

In MathCAD 14, I am unable to insert a picture. Insertion thumbnail within Matrix Toolbar and Menu/Insert/Picture dropdown menu generate an area in which I can write the path of the wanted picture, with the needed ". When I click out of the created box, the picture is not loaded. Only a text box is still diplayed with the text of the picture path "C:\..." Is there a setting I missed?

[RichardJ]

Have you downloaded and applied any service releases? If not, that's the first thing to do. Richard

[ptc-2486247]

First of all, thank you for such a quick reply. I have the release: Mathcad 14.0 M020 (14.0.2.5 [802141434]) installed on my machine. Its install is a standard one, common for all Engineers within my Company. Do I need to update any pack?

[RichardJ]

That's the latest release. Can you post a worksheet as an example. Don't worry about the fact that I don't have the image file. Richard

[ptc-2486247]

Nice to read that the release is the latest one! Attached are the requested files: -A mathcad file example. -A simple test picture to be inserted. Both are localy stored within the same subfolder: C:\Temp\ Julien

[RichardJ]

When you insert the picture (but before you type anything into any placeholder), what do you see? You should have a rectangular box with a placeholder at the bottom left. Richard

[ptc-2486247]

The rectangular box looks like a text region more than a Picture box (that I used to see in previous releases).

[RichardJ]

It should look the same as it did in earlier versions. If you click outside the region before typing anything you should still be able to see the red, empty, placeholder. If it's an empty text region (which you could also get by typing ") clicking outside the region will make it disappear. If it doesn't disappear, could you post another worksheet with the empty placeholder in it. Richard

[ptc-2486247]

After clicking outside the region before typing anything, the placeholder looks like an empty text region. I attached the requested file. The regions has been highlighted for you easier reading.

[RichardJ]

That's an empty math region, not an empty text region. It looks like it can't insert the picture component correctly. Can you insert other components OK, such as 3D graphs and controls? I think that either your installation of Mathcad is corrupted (try repairing it) or the prerequisites are not installed correctly. Richard

[ptc-4903498]

Hi, I had the same problem...I was very confused but I found the solution... the problem is the format of the image..if you used "jpg" it isn't problem but if you used "bmp",like my case, you can have two or more formats of "bmp" file. You should be care with this. You should use "256 colours" format, you can see this by opnening the file in "paint" and save as "type of file 256 colours". I hope that these comments are useful.

Regards