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CREO - Trial edition accidentally used and can't switch to Academic

LW_14482692
2-Explorer
2-Explorer
‎Feb 27, 2026 05:49 AM
‎Feb 27, 2026 05:49 AM

CREO - Trial edition accidentally used and can't switch to Academic

Hi, 

I've been using creo parametric 12.4.0.0 thinking that I was using the academic edition which I have a node locked license to use. I didn't enter this license when I first downloaded CREO and tried to use it to install CREO again in the academic version. This hasn't resulted in the academic version downloading but instead the error message that my code no longer works. How do I access my academic version? My error is I have reached the maximum number of license requests for my product, this appears anytime I try to enter my license. Please help.

 

Any help is greatly appreciated, Thanks.

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VladimirN
24-Ruby III
24-Ruby III
(To:LW_14482692)
‎Feb 28, 2026 10:05 AM
‎Feb 28, 2026 10:05 AM

Try also contact via email: academicsupport@ptc.com 

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