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See the solution to the problem - "Upgrade my account with my customer number": https://community.ptc.com/t5/PTC-Education-Forum/Download-Creo-on-an-other-devices/m-p/669305/highlight/true#M1852
See the solution to the problem - "Upgrade my account with my customer number": https://community.ptc.com/t5/PTC-Education-Forum/Download-Creo-on-an-other-devices/m-p/669305/highlight/true#M1852