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The PTC Community is on temporary read only status in preparation for moving our community to a new platform. Learn more here

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invalid file or format

AW_14530070
2-Explorer
2-Explorer
‎Mar 14, 2026 02:14 PM
‎Mar 14, 2026 02:14 PM

invalid file or format

The product code was activated successfully, but the file status doesn't allow me to continue. I've attached a screenshot. What should I do? Please help.

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vnamboodheri
Moderator
Moderator
(To:AW_14530070)
‎Mar 20, 2026 12:05 AM
‎Mar 20, 2026 12:05 AM

Hi @AW_14530070, 

Thank you for your question. 

Your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.
Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

 

Best Regards,
Vivek N
Community Moderation Team

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