Parametric 10.0.1.0 Crashing on Startup

[PaulHeatheringt]

I am using Creo Parametric Release 10.0 and Datecode10.0.0.0

Have now installed Paramatric 10.0.1.0 on 3 workstations and the program opens to the Splash screen briefly but then crashes on each one - all 3 machines have the exact same issue. Nothing in the Windows Event Logs to suggest what the problem might be. Can you help me with this ASAP please?

[Dale_Rosema]

Can you call your VAR (Value Added Reseller)?

They should be able to walk you through the set-up process.

[StephenW]

Or open a tech support ticket if you aren't thru a VAR. https://www.ptc.com/en/support

[BenLoosli]

Are you a new Creo user or coming from an older version?

Do the workstations have a PTC certified configuration? 

Try renaming any configuration files so they don't load.

Try setting the following in your config.pro to use the built-in graphics: graphics win_gdi

[dnordin]

Paul,

We typically see crash on startup with new versions when the graphics card isn't OpenGL certified, is too old, the graphics drivers are old, and/or the graphics drivers are not configured properly for running Creo Parametric.

As Ben suggested, try starting Creo Parametric with the config.pro option graphics win_gdi.

From the PTC KB:

• Refer to article 169272 for instructions to debug graphical issues in Creo Parametric
• Refer to article 31905 for instructions to assess if hardware is supported for current Creo Parametric version impacted

Regards,

Dan N.

[TomU]

Is a trail file and/or traceback file generated?  If so, can you attach them here?

[Sarvesh_B]

Hi @PaulHeatheringt,

You can refer to the article CS398358 this might help you to resolve the issue.

[MartinHanak · Accepted solution]

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@Sarvesh_B wrote:

Hi @PaulHeatheringt,

You can refer to the article CS398358 this might help you to resolve the issue.

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I applied solution mentioned in https://www.ptc.com/en/support/article/CS398358 and it resolved the problem.

• Copy the files "_ifx_start_mdl.cfg", "ifx_options.xml", "ifx_pin_data.cfg", "ifx_screw_data.cfg" from <Creo Parametric load point>\Common Files\ifx\configuration  to C:\Users\<user name>\Documents\buw\IFX\10.0