Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily.
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My account is not able to download some products and even not able to view some help files due to permission denied. Can I upgrade my account to a advanced account?
Do you have active maintenance? If not, I don't think you will be able to access any products on web. You may try contacting PTC support or your sales representative.
