Text disappears from Long Text fields in Windchill RV&S

[VM_10210769]

We came across a strange issue in Windchill RV&S related to Long Text fields.

Multiple users reported that the text entered in rich text fields disappear after saving the item. I got a chance to investigate on one of the items with this issue and I had following observations.

1. Changes to the field values are visible in history tab but empty on the field.

2. When I edit the item and save it without making any changes, all the values are visible again.

Steps to Reproduce [I am not lucky to reproduce it yet]:

We have an item type with multiple tabs. 

Users enter values for multiple rich text fields in tab 2, navigate to tab 1 and save it. Now all the values entered for rich text fields in tab 2 are gone and it is empty.

The tricky part is this issue is not consistent.

Does anyone have come across this issue ?

[KartikOak]

Hi Vikram,

                   Have you filed a case with PTC Tech Support on this issue? Or not because it isn't reproducible?

What software version are you using, and which interface is this issue reproducible on?

Thanks

Karitk

[VM_10210769]

Hi Kartik,

Yes I did open a PTC case 16926263 and the support team is working on it but as I mentioned it is not reproduceable for them too so I just posted this question to know if anyone has faced this issue before 🙂

We are using 13.1.0.0 Client and Server. The issue is so far reported only in thick client.

[VM_10210769 · Accepted solution]

Hello All,

This issue is fixed as part of CPS 13.1.0.3.

https://www.ptc.com/support/-/media/support/refdocs/Windchill_RVS/13%2c-d-%2c1%2c-d-%2c0%2c-d-%2c0/Windchill_RVS_13_1_0_CPS_Release_Notes.pdf?sc_lang=en&source=search

Thank You🙂