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Intralink 10.0: Policy Administrator

ScottPearson
3-Visitor

Intralink 10.0: Policy Administrator

Gurus,


When log in as wcadmin, I navigate to Site>Utilities then click on Policy Adminstration. But the resulting Policy Administration window is empty and it shows medialog box with this message:


Policy Administration - Security Warning


The publisher could not be verified. Are you sure you want to install this software?


Name: Windchill/


Publisher: Unknown Publisher


Install / Don't Install (buttons)


I click on the Install button then the warning dialog box disappears butnothing appears to happen, and I am left staring at a blank, white Policy Administration window (i.e. no contents).


Does anybody know why this is happening? And how to remedy?


Note: I am having the same problem when trying to launch Team Administration andLife Cycle Template Adminstration.Yet the other administration Utilities display and work normally (e.g. Participant Administration, Type and Attribute Management, etc.).


Note: Having same problem when logged in as orgadmin.


TIA for suggested diagnoses and remedies!

1 REPLY 1

Hi Scott,

I had seen this issue before,

It's because of the following conditions,

1. Your O/S must be a 64bit Yes/No ?
2. So you need to install the latest Java Plugin for 64bit O/S
3. But your browser, if IE it is mostly 32bit.

So all the above creates the confusion.

Resolution for this,

* Install both the 32bit and 64bit Java plugin for the browser.
* Reboot the machine and start your Windchill server agin

Please let me know if this is fixed

Cheers!
Kals A

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