cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Did you get called away in the middle of writing a post? Don't worry you can find your unfinished post later in the Drafts section of your profile page. X

worker is shutting down while generating thumbnail

DilipVyas
7-Bedrock

worker is shutting down while generating thumbnail

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS22

Generating Output
Generating thumbnail
Helper: Connection to worker has been closed. Shutting down...
Asm Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...
CadAgent Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...

Here are the errors that I faced
Generating Output
Generating thumbnail
Helper: Connection to worker has been closed. Shutting down...
Asm Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down... or
Drawing Processing Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...
CadAgent Returned: $ERROR$ Helper: Connection to worker has been closed. Shutting down...
2 REPLIES 2

have you tried stopping the cad worker(s) and restarting them in verbose mode from Site, Utilities, Worker Agent Admin? This will add some additional output to the worker log files that may help in diagnosing the problem. there are lots of CS Articles on Creo View Adapters on the PTC Support site.

 

this troubleshooter is helpful too
https://www.ptc.com/en/support/wnc-publishing-troubleshooter

Yes,

every possible action is taken

it is shutting down at highlighted stage

Screenshot 2024-03-14 092746.png

Top Tags