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During installation I recieved "An error was encountered while installing the Service Pack:

rlock-2
1-Newbie
1-Newbie
‎May 25, 2016 12:39 PM
‎May 25, 2016 12:39 PM

During installation I recieved "An error was encountered while installing the Service Pack:

During installation I recieved "An error was encountered while installing the Service Pack: FAILED_TO_ADD_KEY_MSG".  The don't see the 2 logs it tells me to look at, in the directory path.

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2 REPLIES 2
rlock-2
1-Newbie
1-Newbie
(To:rlock-2)
‎May 25, 2016 04:24 PM
‎May 25, 2016 04:24 PM

I believe the issue is I don't have Admin Rights to my machine. I'm getting access rights and will try to install.

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MichaelChatel
20-Turquoise
20-Turquoise
(To:rlock-2)
‎May 30, 2016 12:46 PM
‎May 30, 2016 12:46 PM

Hi Randy.

How did you make out with the service pack install?  That is the likely culprit, as admin rights are needed on the Windows machine to install the service pack. 

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