26 Replies Latest reply: Apr 28, 2013 6:39 PM by smptmmtk RSS

    ProE 5 will not start

    RossMorris Copper

      I installed ProE 5 Student Edition from my school back in August. From what I remember, it worked fine then. I recently tried to use it for a class but it would not open at all. There was no error message or splash screen. When I open it on my desktop, it will show the mouse as "busy" and then open, but on my laptop, I click the icon (or the start menu, or even the exe in the program files) and it flickers to busy but immediately stops.

       

      I've tried uninstalling and reinstalling many times. I've copied over the files from my desktop with no results. I've cleaned out the temp folders and fixed my registry with CCleaner (nothing ptc or proe related though). I've tried updating my video drivers and even adding that line to disable them in config.pro. Nothing has worked. It doesn't even start up in safe mode either.

       

      What is wrong and how can I fix it. All and any help is greatly appreciated!

       

      Thanks,

      Ross

        • Re: ProE 5 will not start
          ptc-876037 Bronze

          This is a tough one.  No simple answer and not enough info.  You should at least state the Graphics card and OS version.

           

          I'm going to try to help, but I'm from the Unix world.

           

          Basically Pro-E starts from a script, not a binary.  It needs to set some environment variables before it can start.  That said, first try to start it up from the command line.  Different versions of windows has it in some different locations.  Sometimes it's called the "Command Prompt".  Go to Start > All Programs > Accessories > Command Prompt.  Basically you want to enter the line from your shortcut into there.  Move the mouse cursor to the shortcut and "right-click" on the icon and select "Properties"  This should show the location of the start script.  Enter this into the Command Prompt.  It should reveal at least some error message and possibly give a clue to what's wrong.

            • Re: ProE 5 will not start
              RossMorris Copper

              Thank you for replying quickly!

               

              Both computers are running Windows 7 Pro with my desktop using an nVidia GeForce 7950GX2 and my laptop running an ATI Mobility Radeon HD 5870. My desktop is using an Intel Core 2 Quad Q9450 and the laptop an Intel Core i7 Q720.

               

              I ran the cmd command on both computers and while it worked on my desktop, it again did not work on my laptop, but it didn't give any errors either. I am perplexed myself as to what it may be. Any other suggestions?

               

              Thanks,

              Ross

                • Re: ProE 5 will not start
                  ptc-876037 Bronze

                  So basically you entered the command and it just returned back to the prompt and nothing displayed or it never returned back to the prompt?

                   

                  My next question is what was the command you entered?

                    • Re: ProE 5 will not start
                      RossMorris Copper

                      It just returned to the prompt with no messages and it happened on both machines. I simply entered that shortcut path within quotes ("C:\Program Files\ProENGINEER Schools Edition\bin\proe.exe") and it started it up on my computer, but not my laptop.

                        • Re: ProE 5 will not start
                          ptc-876037 Bronze

                          OK that at least shows its not hanging.  Two more things to check.  See if it's running in the task manager.

                           

                          Next,

                           

                          Pro-E is finicky with graphics drivers.  Check and make sure you either have the latest certified driver or a known one that works.  Try here for the latest:

                           


                          http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

                           

                           

                          Looking at ATI's page:

                           

                          http://www.amd.com/us/products/notebook/graphics/ati-mobility-hd-5800/Pages/hd-5870-specs.aspx

                           

                          It shows the Graphics card supports OpenGL 3.2, but it say's the driver is due in 2010.  I know 2010 is almost over, but I haven't confirmed the driver is released yet.

                           

                          Do you at least have the latest?

                          • Re: ProE 5 will not start
                            ptc-876037 Bronze

                            Another thing, I believe the Windows version has both a 64 bit and 32 bit version.  Are both your computers running the same bit version?

                              • Re: ProE 5 will not start
                                RossMorris Copper

                                Both computers run Windows 7 64-bit. I did install the latest drivers but decided to uninstall and rteinstall them to se if that would help. I also ran a windows boot disk to fix any start up problems hoping it might fix any registry problems. Lastly I retired running ProE in every possible compatibility mode to see if I got any result. Nothing I did helped except that when running multiple compatibility modes, the screen flickered to 256, a lower res, etc. but nothing else happened. ProE still does not start. I am tempted to just reformat the laptop, but do you have any last suggestions before I do?

                                  • Re: ProE 5 will not start
                                    ptc-876037 Bronze

                                    No, at a loss for any new ideas.  Hopefully somebody else may have a suggestion.  You may have to try the reformat.

                                     

                                    I'll state the known:

                                     

                                    1) It doesn't appear to be a license issue, Pro-E usually starts up and complains it cannot find a license.

                                    2) Pro-E doesn't appear to hang, at the Command Prompt the command completed and returned back to it's prompt.  Although, you haven't yet told us if there is a Pro-E process running utilizing the "Task Manager".

                                    3) Doesn't appear to be a 32-64 bit issue, both computers are 64 bit.

                                    4) Doesn't appear to be a Graphics issue, you have tried the latest graphics driver and turned off accelerated 3D in config.pro.

                                     

                                     

                                     

                                    Also, there is now a new version of Pro-E Student Edition out.  This occured after the name change to Creo.

                                     

                                    http://www.ptc.com/appserver/mkt/educational/program.jsp?&im_dbkey=111982&icg_dbkey=851

                                     

                                    Try downloading that and see what happens.

                        • Re: ProE 5 will not start
                          RossMorris Copper

                          I recently reformatted and reinstalled everything on the laptop. Even with a clean OS install and new install of Pro/E, I still cannot get the program to start. It has the exact same issues as last time. There is no process in the task manager either. Could I need to install DirectX or would that have been installed with the graphics driver?

                           

                          Also, how does one go about editing the config.pro file as I may have done that incorrectly, and thus never tried running it without gfx hardware?

                           

                          Has anyone been able to run this program with this graphics card?

                            • Re: ProE 5 will not start
                              ptc-876037 Bronze

                              You need to edit the file config.pro or create it.  The default location is at:

                               

                              C:\Program Files\proeWildfire 5.0\text\config.pro

                               

                               

                              Enter the line:

                               

                              graphics win32_gdi

                               

                               

                              This should turn off the requirement for accelerated 3D OpenGL graphics.

                               

                               

                               

                              Also in the "Installation and Administration Guide" for wf5 states

                               

                               

                              You can run Pro/ENGINEER in the Direct3D 10 graphics mode on the Windows Vista operating system. Set the value of the graphics configuration option to d3d to run Pro/ENGINEER in this mode. Direct3D 10 is an API provided by Microsof that enables you to render 3-dimensional graphics accurately.

                               

                               

                              basically:

                               

                              graphics d3d

                               

                               

                               

                               

                              Try the config.pro entry things let us know the results.  Do not add both "graphics" lines, only one at a time to see if it works.

                               

                               

                               

                               

                              By there not showing any pro-e process in the task manager just confirms that pro-e is not hanging.  There is something causing it to shut down before graphics startup

                              • Re: ProE 5 will not start
                                ptc-876037 Bronze

                                Got it a little wrong.  There is a third option to try:

                                 

                                use_software_opengl yes

                                 

                                 

                                In the same "Installation and Administration Guide" it states:

                                 

                                On Windows, set the use_software_opengl configuration option to yes to invoke the OpenGL application locally on your machine. PTC recommends that you use this configuration option in place of WIN32_GDI to address issues related to graphics cards.

                              • Re: ProE 5 will not start
                                PTC Employee

                                Does the graphic configuration fixed the problem?

                                 

                                Can you check the size of the installation folder?

                                 

                                Can you check for any sdt.err or sdt.out files in the start-in folder (by default is My documents)?

                                 

                                The fallowing executables should be allowed to run on your machine (firewall and/or antivirus):

                                 

                                - for 32 bit machine:

                                <installation folder>i486_nt\obj\xtop.exe

                                <installation folder>i486_nt\obj\pro_comm_msg.exe

                                <installation folder>i486_nt\nms\nmsd.exe

                                <installation folder>i486_nt\obj\xtop.exe

                                 

                                -for 64bit machine:

                                <installation folder>\x86e_win64\obj\xtop.exe

                                <installation folder>\x86e_win64\obj\pro_comm_msg.exe

                                <installation folder>\x86e_win64\nms\nmsd.exe

                                <installation folder>\x86e_win64\obj\xtop.exe

                                  • Re: ProE 5 will not start
                                    RossMorris Copper

                                    None of the config.pro changes helped. I added a firewall exception with no success. The folder size is 2.92 GB or 2.96 GB (size on disk). I found a std.out file along with a ptcsetup text file. The ptcsetup file states that activation failed at the very end. The std.out file is attached. It seems to be a license issue, but I'm using the same license from my desktop and it works fine on that system.

                                      • Re: ProE 5 will not start
                                        PTC Employee

                                        Creo Elements/Pro Schools Edition license is locked to the Host ID  (physical address) of your computer; you cannot use licenses created for other PC...

                                         

                                        Please send an email to schools@ptc.com to request a new license for that machine.

                                        To find out your Host ID, click  Start and choose Run. In the Run dialog box, type cmd and press RETURN.  In the DOS window, type ipconfig/all. Look for the network Physical  Address for your Host ID. The Host ID also appears in the bottom-left  corner of the first screen in the Creo Elements/Pro installation.

                                    • Re: ProE 5 will not start
                                      teo Copper

                                      I saw the same thing happens on a machine in our lab. The problem was a environment variable set with the wrong type. The variable was the path of cmd.exe

                                        • Re: ProE 5 will not start
                                          LeeV Copper

                                          Using WF4.. on Windows 7, having an issue that sounds similar to this..

                                           

                                          PROBLEM?

                                          Program has worked fine for a while.

                                          Now, program does not start at all.

                                          Only nmsd.exe process is running in the 'Task Manager'

                                          and the std.out file gives only: "Serious internal error; cannot continue."

                                           

                                          CAUSE?

                                          In saving some config options i saved over the top of the config.pro file (not just the current session file).

                                          I suspect this has thrown something out that the program needs to start up? (paths?,variables?)

                                           

                                          RESOLUTION?

                                          Have tried uninstalling / reinstalling - no different

                                          Now looking for a config.pro file? (Unfortunately I didnt have the original backed up before i saved over it..)

                                           

                                          Any ideas help much appreciated..

                                            • Re: ProE 5 will not start
                                              PTC Employee

                                              Pro/E will read config.pro files in the following order:

                                               

                                              1. Global: C:\Program Files\ProENGINEER Student Edition\text
                                              2. Home Directory: This is typically Documents or My Documents
                                              3. Start In folder: The folder that Pro/E starts in.

                                               

                                              If there are any config.pro files in these locations, temporarily rename the files to config.bkup and then try starting Pro/E without them. This will verify if they are the cause of your problem.

                                               

                                              If you can verify it is the config.pro file, you will need to comment out lines of the config.pro file (using an "!" mark) to find out which option in your file is causing the problem.

                                               

                                              Regards,

                                              Adam

                                                • Re: ProE 5 will not start
                                                  LeeV Copper

                                                  Many thanks Adam

                                                   

                                                  I have investigated and I have even deleted all the config files from all the locations you mentioned and the program still does not start.

                                                   

                                                  I have now also gone back and installed WF2 and that seems to work ok.

                                                  (But I need WF4 because the files arent backwards compatible of course!)

                                                  Have Un & reinstalled WF4 again and that made no difference..

                                                   

                                                  All that does happen is that process 'nmsd.exe' starts up, but nothing further happens from there.

                                                   

                                                  Puzzled.. and really appreciative of any further advice???

                                            • Re: ProE 5 will not start
                                              Tim1175 Copper

                                              Are you connecting through the same network adapter you used when it was installed? I had the same problem as you, suddenly Proe 5 would not start, no splash screen or anything. I had moved my PC and connected to the internet via a lan cable instead of wireless. Refitting my wireless card solved the problem. Its based on the mac address of your licence, found in Program Files\ProENGINEER Student Edition\text\licences\licence.dat Look for the line PTC HOSTID=HOSTID= and then what follows is the (not to be confused with apple mac) MAC address that Pro engineer is expecting. To compare it with your current MAC address open command prompt, and type ipconfig /all and look for "physical address" of your network adapter. This must be the same as the number in your licence.dat file for Pro engineer to start.

                                              • Re: ProE 5 will not start
                                                ptc-3689567 Copper

                                                I have tried EVERYTHING mentioned in this thread, and I'm still having the same problem. No splash screen, no nothing. Like a previous poster mentioned, I used it successfully for a few months, but now it's completely unresponsive. Seriously cramping my homework style...

                                                • Re: ProE 5 will not start
                                                  smptmmtk Copper

                                                  Hello,

                                                  I have similar problem with Windows 7 x64 and ATi Sapphire X1950XT 512MB DDR3 (opengl 2.0). After some fiddling with drivers and config.pro options I managed to solve the problem.

                                                  1. Install Catalyst 7.11 (my choice) or 8.12;

                                                  2. Set config.pro options:

                                                  enable_opengl_shader     yes (Catalyst 7.11) or no (Catalyst 8.12)

                                                  graphics                              opengl

                                                  use_software_opengl     no