Creo Illustrate 11.1 license question (Node Locked License)

[FT_9699565]

Hello all,

recently bought a Creo Illustrate license and in the PTC Portal we arranged the Licensing Host details (added the name of the notebook and MAC address)

The problem i have is that i am unable to start Creo Illustrate, it seems i need a file before i can start the software. Did some checks in Copilot and it mentions i need a license.dat file which i can retrieve from the PTC portal.

I am able to find an option called "Retrieve license file" but according to Copilot these are not the correct file which i need. However i am not able to find another option to find this elusive file 🙂 (or is Copilot just sending me to a totally wrong non existent solution?)

Thnx in advance

[VladimirN]

From "Help Center" - "Obtaining and Configuring Licenses": https://support.ptc.com/help/creo/illustrate/r11.1/en/#page/creo_illustrate/install_config_guide/Configuring_Licenses.html# 

[anursingh]

Hi @FT_9699565,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag