Arbortext 7.1 Java Environment Variables

[JH_14408510]

Hello,

I've got multiple users who get pushed the Java installs to their local devices JRE 8 ver 481 and everytime there's a push install the software fails to run which prompts with a error listed in the screenshot below.  The only way i've been able to resolve is to do a complete uninstall and reinstall.  The environment variables have been set but something with the Java install is overriding and I'm not sure what else to define in order to get the software back up and running.  

If there's a permanent solution for future Java updates that won't break the environment I'm curious as to how to configure that for Windows 11 device.  

Thanks so much!

[manpsingh]

Dear Customer,

Hope you're doing well. Have you tried giving environment variable APTJAVAVMPATH?

Post that retest Arbortext Editor and retest the use case. 

Regards,

Manpreet Singh

[JH_14408510]

Yes it's in the screenshots I've posted there's 3 of them that reference the problem.

The variable is set as C:\Program Files\Java\jre8\bin\server\jvm.dll

Attempted to reopen the client with the same issue.

[manpsingh]

Dear Customer,

Try using environment variable 'APTJAVAVMPATH'

Regards,

Manpreet Singh

[JH_14408510]

I've updated the variable as specified with the same result.

Added updated screenshot.

[manpsingh]

Dear Customer,

Did you restart Arbortext Editor post these changes? 

What exactly version of Editor 7.1 you are using?

Regards,

Manpreet Singh

[JH_14408510]

Yes, restart still same problem.

Arbortext Editor 7.1 M060

[manpsingh]

Dear Customer,

Thanks for your inputs. Could you please look into this article https://www.ptc.com/en/support/article/CS358977 and also try for both the points mentioned in the Resolution area.

Regards,

Manpreet Singh

[JH_14408510]

This link refers to 8.1 and there is nothing for me to try.

 

• As of Arbortext Publishing Engine 8.1.2.0, log4j is no longer used
• Custom Java applications must be updated to use log4j2

[manpsingh]

Dear Customer,

Thanks for looking into the suggestions. While I was looking into this more details about this issue, I found that you have created a case for the similar issue. One of our TSE is already working on it as it's required reproducing the issue and investigation accordingly. You'll soon get the updates about this issue from the created case.

Thank you.

Regards,

Manpreet Singh

[anursingh]

Hi @JH_14408510,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Please note that industry experts also review the replies and may eventually accept one of them as solution on your behalf.
Of course, if you have more to share on your issue, please pursue the conversation. 

Thanks,
Anurag 

[JH_14408510]

No not resolved.