MathCAD 15 Project Information doesn't load from .Dat file only for one user.

[MP_9945345]

I am using Mathcad Release 15.0 and DatecodeM045

One user trying to open a DataFiles Folder .dat file and when they click Load Data nothing happens. It will not populate the Project Name, Wall No, or any of the other project information that the .dat file contains. However, the same project file works for every other user. Even on the same existing machine. We believed this would be windows profile specific issue but we completely blew the users profile away and had them log back in to create new profile with the same results. While I understand this product is end of life, we still have certain FDOT (Florida DOT) projects that they rely on us using this until the tools this old product provide can be resolved by new versions. We are sincerely hoping you may have suggestions and options for similar issues from past that you can provide input on.

Here are the errors that I faced
Project Information from .dat file will simply just not load for this one user only.

[anursingh]

Hi @MP_9945345,

Thank you for your question. 

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do. 

Regards,

Anurag 

[VladimirN]

Is it possible that there are differences in the symbols for this particular account?