Problem acquiring license file after change of computer

[MJ_10773283]

Hello,

I'm having trouble activating my newly bought license for Mathcad prime 11.0. I had a license for Mathcad 10 on a different pc which worked without any trouble. Now when trying to acquire the new license for this version on a new system, it just gives me the error: "You have reached the maximum number of license requests available for your product type"

I have been troubleshooting for some time now but without luck.

Sincerest,

Mikkel

[LucMeekes]

Look here: https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852 

Success!
Luc

[MJ_10773283]

Hi @LucMeekes ,

I have already tried this, but this also ends up telling me I have reached the maximum number of license requests...

I don't know if you've seen similar isues before. It seems very strange to me atleast

- Mikkel

[LucMeekes]

Hey Mikkel,

Seems like you need to contact PTC support. (That's NOT this forum)

Success!
Luc

[VladimirN]

Try submit a request to: academicsupport@ptc.com