Solved: No daily messages from PTC support

Marco_Tosin · ‎Oct 28, 2025

the last daily message from support arrived last Friday.

Yesterday and today, nothing, not even to my colleagues at work.

Has anyone else encountered the same problem?

Marco

PeterCase · ‎Oct 28, 2025

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards,

Peter.

View solution in original post

PeterCase · ‎Oct 28, 2025

Hi @Marco_Tosin, thanks for making us aware of this. The team checked and found the root cause - run IDs for future dates had not been generated as of Oct 26th. We've addressed this now, including automation for batch generation of future run ids. All customers will have been impacted.

For those with daily updates, expect a larger than usual amount of notifications in the next digest,

Best regards,

Peter.

Marco_Tosin · ‎Oct 28, 2025

Thanks a lot @PeterCase

Marco