Error trying to extract in installation of creo parametric 12.4.0.0

[KP_14524881]

Hello everyone, when Ι try to install creo parametric 12.4.0.0 Ι get this message and the creo parametric cant fully installed. Ι have try to install the latest java and the java 21 and still have the same problem. And then the pop up window shows about that my hardware cant be qualified for the photo render studio but when Ι run the hardware check utility , it shows that my hardware is qualified as you can see for those in the attached files.

Please give me an advice for how to solve that problem.

Thank you

[vnamboodheri]

Hi @KP_14524881, 

Thank you for your question. 

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.
Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

Best Regards,

Vivek N
Community Moderation Team