Hello, I'm trying to upgrade to Creo 10. I received my license text files through email. I went to the software download page and got the latest version of Creo 10 (Version: 10-0-4-0) and downloaded the .zip file.
The problem I'm having is that the setup.exe file does not seem to work. When I double click or right click>run as administrator nothing ever happens and no installation window ever opens. However, when I go into Windows Task Manager I see a process called "PTC Installation Assistant" which is running. If I don't end that process I get an error when trying to re-run the setup.exe file which states "Please exit the already running installer or uninstaller first."
I was able to successfully run the "install_license_server.exe" and it recognized the license lm___.txt file and installed the license server successfully. That does not seem to help getting the setup.exe file to work. I'm running Windows 10 Enterprise.
I've seen a few possible solutions on this forum that have so far not worked:
1. I turned hypervisorlaunchtype off and rebooted without any difference in behavior.
2. I moved the install folder to my root directory on C:\ and tried running setup.exe from there without any luck either (apparently the pathway to the setup.exe file can cause issues if it has odd/international characters).
3. I've also tried downloading/running the "install from web" .exe file that PTC provides on their download page and that also fails to work with similar behavior (PTC Installation Assistant opens as a background process in task manager, but nothing happens).
4. I've also tried running the file using an administrator driven command prompt with the same issue.
Another odd/weird data point is that for whatever reason the setup-trial.exe file seems to work perfectly fine! However, obviously I do not want to install the trial software I want and paid for the full version. But I was wondering if there is perhaps a way to "convert" the trial install to the full package after the fact?
