Upgrade Path: 9.4 to 10.1?

[rattmice]

My client has ThingWorx Foundation 9.4.4, Utilities 9.4.0, and Navigate 9.4.2 and want to upgrade to everything to 10.1.  The Utilities 10.1 Help Center upgrade matrix lists 9.5.5 as the minimum version that can be upgraded to 10.1.  Is that truly the case or can I upgrade from 9.4.0?  Or do I need to upgrade to Foundation/Utilities 10.0 then upgrade to Foundation/Utilities 10.1?

[PaiChung]

I recommend following the Help Center/Release matrix guidelines.

Is there a particular reason that you can not first upgrade to 9.5.5?

[rattmice]

Laziness is the reason!  A single upgrade is a lot easier to do than multiple ones and sometimes the documentation is not always 100% accurate so I was just double checking to see if it was an oversight in the docs or if it is accurate.  The Help Center for Utilities 10.0 indicate you can upgrade from 9.4.0 so maybe we go to 10.0 first then to 10.1 but it seems odd that 10.0 and 10.1 have different upgrade paths in this case.  And for Foundation it looks like we can go directly from 9.4 to 10.1 and since Utilities is just an extension I was assuming it was more dependent on the platform version than anything.

[VladimirRosu]

Hi @rattmice ,

There is a small error in there: Foundation only allows in-place upgrade from 9.5 to 10.1, please check the table here. So, anyway, you'll need to perform one intermediary step.

[rattmice]

Vladimir,

Hmm, the help center is confusing. The page you cited is for a manual upgrade but if you are using the installer to perform the upgrade it implies you can upgrade from 8.5 or later. The link on the manual upgrade page for the installer upgrade page at https://support.ptc.com/help/thingworx/platform/r10.1/en/#page/ThingWorx/Help/Installation/UsingTheInstallerToUpgradeThingWorxFoundation.html%23wwID0E5RGU. So if using the installer, can you go to 10.1 or does it have to be 10.0?  If is has to be 10.0 then I suggest the help center be made more precise and clear as we bid work based on what we read.

-Matt

[VladimirRosu · Accepted solution]

Cheers Matt,

I'm reading it through and you're right - that matrix is specific for the Manual upgrade, but the Installer is missing such matrix, hence I would also assume as you, that I can upgrade from even older versions of TW.

The best thing to do here would be to open a support ticket to clarify this.

I recently performed a similar update, from 9.3 to 10.0 and I took for granted the Manual Upgrade matrix (and performed Installer upgrades from 9.3.17->9.6.5->10.0.0)...now that I think, if this would be correct I could have shortened to one step only.

[vnamboodheri]

Hello @rattmice,

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.