Creo 11 - Selection Issues

[MM_10223777]

Hello,

I'm not really sure how to label this one, but let me try and elaborate:

Has anyone else experienced it where there is a delay/lag spike when trying to left click (select) anything in the graphics windows on Creo 11? Calling it a delay probably isn't correct, but Creo 11 (both versions 11.0.0.0 and 11.0.1.0)  just seems to "miss" some of my mouse inputs.

It happens randomly when I'm either trying to add a dimension in a 3D sketch; CTRL select edges or surfaces of a 3D model; and also when trying to move balloons in drawings? Essentially left click/selecting anything on a daily basis will just randomly not respond and I have to click again.

I always thought it was just me miss clicking but I'm noticing it more and more, and its not limited to a specific model.

I have compared it to Creo 10 and it seems to be primarily in 11.

I have tried:

- Default PTC config

- Different mouse

- Multiple models

[RaphMORIN]

Thanks for the feedback. I'll stick with Creo 11 for now then. I'm waiting for 11.0.5, it was planned in June and has been delayed to July.

[Chris3]

Is it possible for you to record a screen GIF so we can see the issue so when we test we can see if the issue reproduces on our machines?

[dunebuggyjay]

Any updates from anyone? My case is no longer even showing up on PTC's site. WTF. I did find a computer that was on their "approved list"  and it still reacted the same as my normal laptop that has this issue in Creo 11. Ive tried 11.0.6.0..same thing.

But now i cant even find the ticket I created on PTC's site. Its not open or closed..Its just gone. 

Maybe I should start looking to using Solidworks instead, or Cimatron. They at least care about their customer.  LOL. 

Jay

[StephenW]

They were doing maintenance this morning. Not sure if it affects that. You do have to log in to support to be able to see your cases. Not sure if any of that helps or applies.

[anursingh]

Hi @dunebuggyjay,

I’m reaching out to check if you're able to view your cases on the PTC Support page.

If you're still experiencing issues, please open a case with the Web Support team for further assistance.

You can use the Web Account Case Logger to submit your request: - http://support.ptc.com/support/feedback/web-account.htm 

Regards. 

[jboudreau]

I FINALLY figured out the issue!  

Search for "Adjust the appearance and performance" in Windows.

Turn off everything except Smooth edge on screen fonts (or else the text in the feature tree is crap) 

Then reboot, 

Your welcome!

Jay

 

[RaphMORIN]

Thanks a lot !! 🎉 Tried your tip, it seems to work. I can't believe it. My all computer is more responsive.